How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...



Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?  Use the Patient Access Support Centre before you call us.




All initial appointments are by phone. In person "face to face" consultations will be arranged once the doctor has triaged your symptoms and if they feel it is appropriate. 

Appointments with the nurses are either by phone or in person depending on the nature of the appointment.

Wherever possible please book appointments online using the Patient Access link at the top of this page.

Please note that all appointment times are subject to change at short notice.

Appointments are for one person only; a separate appointment must be made for each individual.

If you cannot keep an appointment please let us know so that we can offer it to someone else.


To Make an Appointment by Phone:

Please call during Reception opening times.


In advance telephone appointment surgeries

Where possible the doctors prefer to speak to patients by appointment. Appointments can be made by telephone or online. We allow 10 minutes per booked consultation. If you require a longer consultation please contact reception.


On the day urgent telephone surgeries

We hold daily telephone triage surgeries for urgent consultations, with appointments starting at 08:30. These appointments are for problems that cannot reasonably wait for the next available booked appointment. They are not for longstanding or review appointments.  Appointments for an on the day phone consultation MUST be made before 9:30am, and they are available to book online from 8:00am each weekday. You will be given an approximate time but the doctor may call you at any time between 8.30am and 1pm as emergencies will always take priority.

In the event of a significant delay we will try to contact you and give you an updated time. Please make sure that we have your latest contact information, including your mobile phone number.


Book Online for the on the day urgent surgeries

To make an online booking for the early morning surgery you need to be registered to use the online services offered through Patient Access. 


Improved Access           

improved access

Telephone appointments are available with the doctor or practice nurse at Brenchley on Monday. Book at reception.

Weekend and Bank Holiday appointments are also available at Hub clinics - please ask at Reception for details and to book.


Telephone Advice

All GP appointments are initially by phone call; please make sure you answer the phone as they doctor will only try once or twice to contact you.

Text Messaging Service

If we have your mobile telephone number we will send text message reminders to you about upcoming appointments and other information relevant to you and the practice. If you wish to opt out of this service please speak to reception.