When We Are Closed
There is always a doctor on call. Telephone the surgery at all times and you will be told how to contact a doctor. When the surgery is closed you will be given the telephone number of the out-of-hours service for this area. This is a very special service providing prompt expert attention for you in an emergency out of normal surgery hours. Please remember out-of-hours calls should be restricted to distressing/serious illnesses. Please only ring for advice if you are particularly worried. The service is not designed to give second opinions or to replace surgery attendance in the daytime. The duty doctor covering emergencies will arrange treatment for the patient as is deemed medically appropriate.
Dealing With An Emergency
Call 999 in an emergency.
A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.
For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.
In a medical emergency you can access urgent paramedical help by calling 999 (or 911)
About NHS 111
NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergency, you should call 999. NHS 111 is replacing the NHS Direct 0845 46 47 service.
Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.
The NHS 111 service is available 24 hours a day, 365 days a year.
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