Opening Hours - Covid-19 updated information

Due to the ongoing Covid-19 Pandemic our regular opening times may vary. You must wear a face covering inside both surgeries. 

• Brenchley Surgery: only one person inside at reception at any time. 
• Horsmonden Surgery: please use the intercom to speak to our receptionist.
• Waiting rooms are CLOSED at both surgeries. If you are attending for an appointment please check in at reception - you will then be asked to wait in your car or outside until you are collected by the doctor or nurse. 
• Please speak to our receptionist if you have not arrived by car and feel that you are vulnerable or unable to wait outside and we will try to assist.
• We apologise if you are unable to get through immediately by phone - please be brief and explain clearly the purpose of your call. You can also send us a message using the Contact Us link.

IF YOU NEED TO SPEAK TO A DOCTOR ON THE DAY YOU MUST CALL US BETWEEN 8.00am and 9.30am

• Please give our receptionists brief details of the nature of your urgent call - without this information they are not able to triage and direct in the most appropriate way.

• Telephone consultations start at 8:30am although the doctors' consulting and nurses' appointment times may vary.
• Whilst we try to give notice of any changes to our reception opening and the doctors' consulting times we regret that this is not always possible.

Brenchley Surgery 

Please note that the surgery and telephone line is closed between 1:00pm and 2:00pm and after 6:00pm every day. In an emergency please listen to the recorded message. Calls may be re-directed between Brenchley and Horsmonden Surgeries on occasion.

* After 13:00 on Tuesdays emergencies are handled by Lamberhurst Surgery - please listen to the surgery telephone message. For general enquiries, appointment booking or test results please contact reception during normal reception opening times.

Horsmonden Surgery

Please note that our branch surgery at Horsmonden is open weekday mornings only. When Horsmonden Surgery is closed please contact Brenchley Surgery during their normal opening hours. In an emergency please listen to the recorded message. Calls may be re-directed between Horsmonden and Brenchley Surgeries on occasion.

The practice is closed at the weekend and over bank holidays.

During the working day (8:00am to 6:30pm) emergencies are dealt with by the duty doctor.

If you need medical assistance while the surgery is closed dial 111

The NHS 111 service is there to help people access urgent local health services. Calls are dealt with by fully trained advisers who assess symptoms, give advice, arrange for patients to speak to health professionals, or send an ambulance if required. Calls are free from landlines and mobile phones.

If a medical condition is severe or life threatening, it is imperative that the 999 service is contacted immediately

Bank Holidays and Staff Training

UPCOMING CLOSURES

Improved Access Opening Times 

Evenings/Weekends

You can now see a GP or other healthcare professional during:

• weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
• Saturdays and Sundays/Bank Holidays

These appointments offered could be:

• At your registered practice
• At another local GP practices
• At another local NHS service - such as a General Practice Hub

What type of appointments will be available?

Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments. 

On Saturdays, a clinical professional will be available between 8.00 am to 12.00 pm at a practice in your local area (times may vary)  

On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to travel to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal.  These are not emergency appointments and are only pre-bookable. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.