Opening Hours

Due to the ongoing Covid-19 Pandemic our regular opening times may vary. Our doors are closed but you can speak to reception by phone or by visiting the surgery - both Brenchley and Horsmonden have intercom systems to allow you to talk with the receptionist.

We apologise if you are unable to get through immediately by phone - please be brief and explain clearly the purpose of your call. You can also send us a message using the Contact Us link.

IF YOU NEED TO SPEAK TO A DOCTOR ON THE DAY YOU MUST CALL US BETWEEN 8.00 AND 9.30 -

The opening times shown below are our reception desk opening hours. Telephone answering times may be different.

Telephone consultations start at 8:30am although the doctors' consulting and nurses' appointment times may vary.

Whilst we try to give notice of any changes to our reception opening and the doctors' consulting times we regret that this is not always possible.

Appointments can be booked at reception, by phone or online.  Information about our appointment, non-appointment and extended hours surgeries can be found on our appointments page.

Howell Surgery 

Please note that the telephone line is closed between 1:00pm and 2:00pm and after 6:00pm every day. In an emergency please listen to the recorded message. Calls may be re-directed between Horsmonden and Brenchley Surgeries on occasion.

Day	Morning / Afternoon	Late and Weekend Appointments
Monday	8.15am - 4.00pm
Tuesday	8.15am - 4.00pm*
Wednesday	8.15am - 6.00pm
Thursday	8.15am - 6.00pm
Friday	8.15am - 6.30pm
Weekend	CLOSED	Available at local surgeries please ask at Reception

* After 13:00 on Tuesdays emergencies are handled by Lamberhurst Surgery. For general enquiries, appointment booking or test results please contact reception during normal reception opening times.

Horsmonden Surgery

Day	Morning / Afternoon	Late and Weekend Appointments
Monday	8.15am - 1.00pm & 3.00pm - 6.30pm	6.30pm - 7.15pm
Tuesday **	8.15am - 1.00pm
Wednesday	8.15am - 1.00pm
Thursday	8.15am - 1.00pm
Friday	8.15am - 1.30pm
Weekend	CLOSED	Available at local surgeries please ask at Reception

** From 1pm Horsmonden Surgery is open for patients attending pre-booked appointments at the West Kent Dermatology Clinic only.

The practice is closed at the weekend and over bank holidays.

During the working day (8:00am to 6:30pm) emergencies are dealt with by the duty doctor.

If you need medical assistance while the surgery is closed dial 111

The NHS 111 service is there to help people access urgent local health services. Calls are dealt with by fully trained advisers who assess symptoms, give advice, arrange for patients to speak to health professionals, or send an ambulance if required. Calls are free from landlines and mobile phones.

 

If a medical condition is severe or life threatening, it is imperative that the 999 service is contacted first

Bank Holidays and Staff Training

UPCOMING CLOSURES

Improved Access Opening Times

Evenings/Weekends

On the 1^st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:

• weekday evenings between 6.30pm and 8.00pm (some practices offer ealry morning appointments)
• Saturdays and Sundays/Bank Holidays

These appointments offered could be:

• At your registered practice
• At another local GP practices
• At another local NHS service - such as a General Practice Hub

What type of appointments will be available?

Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appaointments. 

On Saturdays, a clinical professional will be available between 8.00 am to 12.00 pm at a practice in your local area (times may vary).

On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.