Our Appointment System
Before booking an appointment please check who is best placed to deal with your condition:
Many conditions can be dealt with without the need to see your GP. You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information available by clicking here.
Please try this advice before contacting the Practice.
Please don’t be offended if you are asked what the problem is when you ring to book an appointment.
This is called Care Navigation and it’s about helping you get to the service you need!
Book Your Appointment
Contact the surgery in the following ways:
- Using Patient Access
- By Downloading the NHS App
- Phoning us on 01892 722 007 (Howell) or 01892 723 988 (Horsmonden)
- Via Doctorlink
Please call during Reception opening times
Appointments are by phone or face to face. Speak to our receptionists who will help you with you the most appropriate appointment.
Appointments with the nurses are either by phone or in person depending on the nature of the appointment.
Please note that all appointment times are subject to change at short notice.
Appointments are for one person only; a separate appointment must be made for each individual.
If you cannot keep an appointment please let us know so that we can offer it to someone else.
In Advance Appointment Surgeries
Appointments can be made by online or by phone and can be for a telephone call or face to face appointment. We allow 10 minutes per booked consultation. If you require a longer consultation please contact reception.
Urgent On The Day Appointments
We hold daily “urgent bookable on the day” clinics. The doctors may telephone you or, if you prefer or it is deemed more appropriate, an in person appointment will be made for you.
Due to the nature of these on the day clinics all appointment and call times are approximate as emergencies will take precedence and therefore you should be available until 1pm.
You must call us between 8am and 9.30am to book your appointment. All appointments are for 5 minutes only and for urgent symptoms which cannot reasonably wait for a booked appointment.
In the event of a significant delay we will try to contact you and give you an updated time. Please make sure that we have your latest contact information, including your mobile phone number.
If you have booked a telephone appointment please make sure are available to take the call as the doctor will only try once or twice to contact you.
Text Messaging Service
If we have your mobile telephone number we will send text message reminders to you about upcoming appointments and other information relevant to you and the practice. If you wish to opt out of this service please speak to reception.
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